Although we do not claim to be perfect, we always strive to adhere to the following principles:

Client focus

• We will respond to every Prospect or Client call within a half a day, after the initial contact has been made to our company.
• We will make sure we understand what our Client wants. We will document this, double check it and then ensure the customer signs off his requirements.
• We will agree with the Client what the benefit of the work will be.
• We will agree with him how this will be measured.
• We will monitor progress against the agreed measures.
• We will measure our on-time delivery performance and share and compare this with our Client’s view.
• We will summarise the work on conclusion with a statement of the benefits achieved versus the targets.

Striving for excellence

• We will research our Clients for background information.
• We will keep up to speed with any press announcements he makes.
• We will ensure we know the structure of his company and maintain the details of his key staff.
• We will continually strive to improve our performance and knowledge of products and techniques.
• We will make every effort to deliver to the highest quality required by our Client.
• We will regularly monitor our Suppliers’ service performance.
• We will review that performance with them.
• We will find ways to improve the effectiveness of our supply chain and therefore reduce the costs to Hughenden and to our Supplier.

Integrity and transparency

• We will maintain and share with our Client a project progress report to track performance.
• We will make it easy for our Client to understand precisely the status of every aspect of his project with Hughenden.
• Our documentation will be to the highest quality standard.
• Our invoice process for each Client will be regularly monitored to ensure it is operating correctly.
• Our payment collection will be rigorous in its timing.
• We will ensure that our Client will want to ask us to carry out more work in the future.
• Our Purchase Order process will be of the highest standard and reviewed regularly.
• It will comply with the Supplier's requirements.
• We will pay Supplier invoices on or before their due date.